Transparency and Accountability: Submit, Track, and Resolve Complaints with Ease.

Effortless Complaint Resolution: Our GRM System Ensures Your Voice is Heard and Addressed Promptly.

WELCOME TO KANO STATE GRIEVANCE REDRESS MECHANISM(GRM) PORTAL

The Easiest Way To Complain Online

How It Works

Your complaint on the Kano GRM system goes through three steps:

Step 1

Step 1

Your complaint goes to Desk Officer (Kano GRM System).

Step 2

Step 2

GRM system assigns your complaint to the MDA (if unresolved in a given time, Kano GRM Desk Officer finds out why).

Step 3

Step 3

You get notification on your Dashboard that your complaint has been resolved or not with the next line of action.